Pay As You Go


£40.00 per hour

Billed monthly and payable within 7 days

Minimum of 1 hour

Time is always tracked

Bespoke Packages


Projects are invoiced 50% prior to work commencing and 50% upon completion

Retainer Packages

Starting Out


From £400.00 per month


10 hours per month


1 x 30 minute catch up call

If you want the reassurance of having someone there to help with some of the time consuming tasks, such as coordinating meetings, this is a great option.  

Business Essentials


From £800.00 per month


20 hours per month


2 x 30 minute catch up calls

If you are looking for more than email and diary management, such as help tackling your to-do-list and improving your processes, this is the package for you.



 From £1600.00 per month

40 hours per month


4 x 30 minute catch up calls

If you are looking to grow and transform your business, this is the perfect package for you.  Dedicated daily support, to meet the demands of your business.

Retainer Package:  Key Information

  • Payment is due in advance
  • Additional hours will be charged at £40.00 per hour
  • Any additional catch-up calls will be taken out of the inclusive hours
  • Time is tracked using Toggl
  • Minimum commitment period is 6 months

To find out more information about the packages or the pay as you go option, 

contact Louisa on 07875 652 982 or email

Frequently Asked Questions

What's the turnaround time for work?

This will be discussed and agreed prior to the assignment starting.

Am I required to purchase a minimum number of hours?

No, the advantage of working with a Virtual Assistant is flexibility.  It is important to note that there is a minimum charge of 1 hour.

I know I need X number of hours but the ones listed don't suit my needs!

I offer a range of packages to suit but I can also tailor packages to suit your needs and requirements.

If I choose a package but I don't use all of hours, can they be carried over?

Unfortunately not, packages are to be used within the month, any unused hours cannot be carried over.

What if I need to go over my set number of hours?

If you exceed your package hours, the pay as you go hourly rate is £40.00 per hour. 

What are the payment terms?

Payment for retainer packages are to be made in advance.

Any additional hours will be invoiced at the end of the month and payment is due 7 days from date of invoice.  

How do I pay?

Payment is made by BACS. 

Additional charges

  • An additional charge of £7.50 per hour will be made for onsite support (minimum of 2 hours).
  • Urgent work that requires an immediate turnaround will be charged at £50.00 per hour.
  • Work to be completed outside of standard working hours, will be charged at £50.00 per hour.
  • Mileage will be charged at £0.45 per mile.
  • Additional costs will be incurred for postage, stationery, printing, phone calls and faxing.

"I worked with Louisa at Blackstar, where she has been instrumental in making organisational and structural changes within the business. Louisa has an approachable manner with excellent problem solving skills and an eye for detail, a pleasure to to work with." 

- Senior Manager

"Louisa has made my job much easier as, like me, she is extremely organised and methodical in her work. She has always done her best to make sure that travel requirements are conveyed in a concise and straight forward manner. She has an upbeat personality and is a pleasure to work with. 

- Travel Consultant

Get in touch with Louisa

Telephone: 07875 652 982 Email: